Re-opening Information

More of our Stores are Opening

Following the recent government announcement, more of our stores are planning to reopen their doors on 15th June.

The way we all shop is going to feel different for a while and we’re going to need your cooperation to keep everyone safe.  After all, our priority is yours and our colleagues’ health.

With this in mind, we’re introducing an additional range of safety initiatives that we will need everyone to follow.  From time to time, this may mean that you are inconvenienced, and we ask you to bear with us during this unprecedented period.

Please also be aware that not all stores will be able to open straight away, we urge you to check our website regularly in order to find the latest information relating to individual opening times.

Some stores may also need to close temporarily if they become too busy, need to re-stock or just need to re-set their safety procedures.

Social distance shopping

To ensure a safe shopping experience we ask that wherever possible, you shop alone.  Only bring one other person from the same household, if you need special assistance, or if you need to bring your children with you.

You will notice, on arrival, that we have introduced new signage around the centre.  Please take time to familiarise yourself with the instructions.  You will continuously be reminded to stay at least 2 metres apart and there will be designated queueing areas.  Please do not join queues that extend beyond the designated area.

Extra cleaning and safety precautions

As you might expect, we’ll be doing extra cleaning and sterilising to make the whole centre as safe as possible for you.


The use of toilets will be restricted and will have a maximum capacity at any one time.  Some cubicles may be closed in order to help us manage hygiene.  You may have to wait longer than usual to use these facilities.  Please bear with us.

For the latest on our store openings, click here.

Finally, we’d like to say a massive thank you to all our essential workers that have kept key stores open and running while we’ve been in lockdown, and to all the NHS and other key workers that have truly gone the extra mile over the past few months.


mall guide